Complaints Procedure

Last updated: June 2026

BLD PROTECTION LTD (trading as znobia) is committed to handling any complaint fairly and promptly. Where the firm carries on FCA-regulated insurance distribution, complaints are handled in line with the Financial Conduct Authority's complaints rules (DISP).

1. How to complain

Email: [email protected]
Post: Complaints, BLD PROTECTION LTD, 88 Holland Way, Newport Pagnell, England, MK16 0LW
Online: via our contact page

Please include your name, contact details, what happened, and what you would like us to do.

2. How we handle complaints

We acknowledge your complaint promptly and aim to resolve it quickly.
If we cannot resolve it by the end of the third business day after receipt, we send a written acknowledgement and keep you informed of progress.
We aim to send a final response within eight weeks of receiving the complaint (the standard FCA DISP maximum), or explain why we cannot and when we expect to respond.

3. Financial Ombudsman Service

Where the firm is FCA-authorised, an eligible complainant (broadly: consumers and smaller businesses, micro-enterprises and small charities/trusts within the DISP thresholds) who is not satisfied with our final response — or where eight weeks have passed — may be able to refer the complaint to the Financial Ombudsman Service, free of charge:

Website: financial-ombudsman.org.uk · Phone: 0800 023 4567
Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

The precise eligibility and referral rights are confirmed alongside the firm's regulatory status (see Legal & Regulatory Information).

4. Records

We keep records of complaints and their outcomes.